Restore your computer to factory defaults. Uninstall and reinstall the Dell provided playback software (DVD or Blu-ray movie playback issues). Update or reinstall the driver for the optical drive. Install the latest BIOS update on your computer. Disable the DMA mode of the optical drive. Set the Auto-Play settings in windows to defaults. Verify that the optical drive is recognized in Device Manager. If the issue is not resolved, go to the next troubleshooting step. Try different brands of recordable (R) or rewritable (RW) disk.Ĭlick the troubleshooting steps below for more instructions. See the User Manual of the disk recording software that you are using. If you are using a recordable (R) or rewritable (RW) disk, verify that the disk burning/writing session was closed correctly. See the Dell Knowledge Base article Guide to Optical Disk Drives and Optical Discs. 
Verify that the type of disk you are using is compatible with the drive that is installed on your computer.If you are using a recordable (R) or rewritable (RW) disk that was written on another computer, ensure that the disk can play back on the computer that was used to burn/record it.Try to boot from the Dell Resource DVD to verify that the issue is with the drive and not the disk itself.Try to access the contents of the disk using My Computer or File Explorer (it was called Windows Explorer in Microsoft Windows 7 and earlier versions of Microsoft Windows).Most Dell computers are shipped with Dell Resource DVD:.Use a pre-recorded CD, DVD, or Blu-ray disk depending on the type of drive that is installed on your computer.
Try a known-good disk before proceeding with the troubleshooting steps. The instructions below apply to the following Microsoft Windows Operating Systems, however, some instructions may slightly vary with the older version of Microsoft Windows. The instructions below can be used for both internal and external CD, DVD or Blu-ray drives but some of the fundamentals might be a little different. The instructions help you resolve the problem in some instances if the drive has not failed completely. Use the troubleshooting instructions below if your CD, DVD, or Blu-ray drive is not able to read any disks or unable to recognize any disks. 
This issue may occur with pre-recorded disks and with recordable (R) or rewritable (RW) disks. My Computer or File Explorer (it was called Windows Explorer in Microsoft Windows 7 and earlier versions of Microsoft Windows) may show the CD, DVD, or Blu-ray icon but may show a blank screen or an error message when you try to access the contents of the disk. The CD, DVD, or Blu-ray drive on your computer may not be able to recognize or read any disks.
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